Democrats say cuts to social security have caused ‘customer service chaos’ for American seniors

The longer wait times come after the Trump administration laid off more than 7,000 employees at the Social Security Administration, which the report said has led to devastating cuts to service for beneficiaries.

“The results of these cuts have been catastrophic – driving up wait times for phone services and in-person field office appointments,” the report said. “Some rural field offices have reportedly been left with such limited capacity that [they] are effectively closed – unable to carry out the in-person services millions of older Americans and people with disabilities rely on.”…

https://www.theguardian.com/us-news/2026/apr/23/democrats-social-security-office-benefits-trump-cuts

 

How Social Security has gotten worse under Trump - The Washington Post

Customer service deteriorated by key measures as the agency enacted sweeping cuts in Trump's second term, internal data and interviews show...

https://www.washingtonpost.com/politics/2025/12/29/trump-social-security-cuts-customer-service/

When the Customer Pushes You From Policy… to Prayer #gplus #customerser...

https://www.youtube.com/shorts/8K-pU6hafJo/p>

Veronika Pulls the Call Recording & Shuts Down a Rude Customer #veronika...

https://www.youtube.com/shorts/C6hRBjRVWkA

Customers be like #animation #funnyvideo #gplus #comedy #callcenter #cus...

https://www.youtube.com/shorts/rswLXG2w5z8

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You — ProPublica

... After paying about $1,500 for home office equipment: a computer, two headsets and a phone line dedicated to Arise; after paying Arise to run a check on her background; after passing Arise's voice-assessment test and signing Arise's nondisclosure form; after paying for and passing Arise's introductory training, to which she devoted three days, unpaid; after paying for and passing a certification course to provide customer service for Arise client AT&T, to which she devoted 44 unpaid days; after then being informed she had to get more training yet — an additional 10 days, for which she was told she would be paid, but wasn't; and then, after finally getting a chance to sign up for hours and do work for which she would be paid (except for her time spent waiting for technical support, or researching customer issues, or huddling with supervisors), Tami Pendergraft spent three weeks fielding telephone calls from AT&T customers, after which she received a single paycheck. For $96.12...

https://www.propublica.org/article/meet-the-customer-service-reps-for-disney-and-airbnb-who-have-to-pay-to-talk-to-you