"Human work needs to stay with human beings," Marcucci-Morris said.
Five licensed Kaiser therapists also said that since the California healthcare giant began rolling out its new patient assessment process, they've seen patients with high-risk cases wait longer for care. At the same time, these therapists say lower-risk patients are sometimes being fast-tracked to appointments with clinicians and clogging up an already strained system. Since January 2025, therapists have reported more than 70 examples of Kaiser's mental health screening system resulting in negative care outcomes, according to an administrative complaint with the California Department of Managed Health Care that the NUHW in northern California filed against Kaiser...
https://www.theguardian.com/technology/2026/mar/21/kaiser-permanente-therapists-ai-strike
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