The agency recently estimated that 40 percent of direct deposit fraud, one specific type of fraud, occurred via calls to the agency. That is not the same thing as 40 percent of all telephone calls being fraudulent. ... It is unclear what percentage of calls are requests for information or forms and what percentage are requests for services that directly affect benefits. But there is no evidence that 40 percent of answered calls, or 20 million to 24 million annually, fraudulently reroute benefits...
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