To have better disagreements, change your words – here are 4 ways to make your counterpart feel heard and keep the conversation going

First, when encountering disagreement, most people jump into "persuasion mode," which doesn't leave much room for listening, or even for pursuing other goals for the interaction. Any conversation could be an opportunity to learn something new, build a relationship that might bear fruit later, or simply have an interesting experience. But most of those goals get forgotten when the urge to persuade sets in. Second, and just as important, is that even when people do wish to make their counterparts feel heard they don't know how to do so...

https://theconversation.com/to-have-better-disagreements-change-your-words-here-are-4-ways-to-make-your-counterpart-feel-heard-and-keep-the-conversation-going-201612