Millions of student loan borrowers' debt unnecessarily spent years in forbearance : NPR

…Yeah, our investigation in April showed some servicers weren't keeping track of how close borrowers were to loan forgiveness. Also, some borrowers weren't getting credit for all their payments, or they were even losing months of credit when they were transferred from one servicer to another. After our reporting came out, members of Congress called for an investigation. And later that month in April, the department announced this big retroactive overhaul that's now getting started…

https://www.npr.org/2022/12/19/1144064881/millions-of-student-loan-borrowers-debt-unnecessarily-spent-years-in-forbearance